How’s Your Customer Service?

In this day and age of socially networked consumers we need to ensure that we are creating great experiences for people.  Whether you are a business owner, manager or employee you have much to lose in this new world order.  Companies now crumble due to negative experiences that are shared with the world via Twitter, blogs and YouTube.  I realize that in my realm of responsibility in the church world is not a corporate environment but that does not mean that a negative experience at my church will not be shared for all the world to learn of.

Case in point, Dave Carroll, part of the band Sons of Maxwell, was traveling on United Airlines for a week-long tour in Nebraska when his Taylor guitar was damaged by the baggage handlers.  He brought his issue to the customer service department and was brushed off with indifference to his plight.  The saga of the broken guitar continued for many months and in an act of final desperation made a vow to the final person he spoke with that he would write and produce three songs about his experience with United Airlines and make videos for each to be viewed online by anyone in the world.  Here’s video number one:

Let’s be sure to create great experiences for people in each of our churches.  I would hate to think that there are any videos out there sharing a negative encounter that someone had with me…

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